Support & Enhancement Plans
Free tier includes documentation and community access. As you move from public knowledge to customized solutions, support scales with you.
All paid plans start with a discovery call — we provide a detailed quote, not a generic price tag.
Starter
For all users — free and Pro
Included
✓Documentation & knowledge base
✓Community forum access
✓60-day bug fix warranty (Pro)
✓Release notes & changelog
✓PWA install guides
Support Pack
40 hours of dedicated support
$6,000/year
Exact pricing after discovery call
✓Everything in Starter
✓40 hours of support per year
✓Priority email support (24hr response)
✓Bug fixes beyond warranty period
✓Monthly health check call
✓Minor UI/UX adjustments
✓Unused hours roll over once
That's $150/hr — use hours as needed throughout the year. We'll track and report monthly.
Most Popular
Upgrade Pack
80 hours of feature upgrades
$12,000/year
Exact pricing after discovery call
✓Everything in Support Pack
✓80 hours of enhancements per year
✓New feature development
✓API integrations & data connectors
✓Quarterly roadmap planning call
✓Architecture & performance reviews
✓Priority scheduling
Ideal for Platform clients who need ongoing customization as their institutional knowledge evolves. Blended rate of $150/hr.
Enterprise
Dedicated team, unlimited scope
Custom
✓Dedicated BA/developer assigned
✓Custom API integrations
✓On-call support (4hr response)
✓Data migration & onboarding
✓SSO & compliance support
✓White-label customization
✓Quarterly executive reviews
Scoped to your infrastructure, data sources, and team size. We'll build a proposal after understanding your needs.
How Quoting Works
1.Discovery call — We learn about your app usage, team size, and what you need.2.Scoped proposal — You receive a detailed quote with deliverables, timelines, and pricing.3.No surprises — Quarterly billing with clear scope. Enhancement hours roll over if unused.